Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Monday, October 22, 2007

What is Cut Over Procedure?

Cut over procedures in implementing a new system is interpreted as the process of taking the data separately during cut over period because the new system is going to be implemented and the old system is taken down already. It is part of the . In small system implementation where all the implementations process can be done in matter of hours, cut over procedures are not needed because all the process can be done at night where no activities or transactions are made on the system. However for huge system implementations, cut over procedures should be defined because the implementation can take 1 whole day or even more.

Each business process affected due to system down should be analyzed. Utility company can start doing some advertising that they are going to be off-line for 1 day or more to avoid customers coming at those days of implementation. But in the end, there are some process can can not be stopped. Usually this involve with the interface with other system like banking. The banks will continue to receive payments and send all payment files. Thus, specific cut over procedures should be defined.

Due to its complexity and to avoid problems with other system and customers, many utility companies choose to implement new system during major holidays to ensure that there is not interruptions in normal actitivies.

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