Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Friday, October 05, 2007

Defining Meter Reading Area in the Maps

Meter reading is one of the important aspects for utility companies. Proper meter reading management will ensure that the bill will be produced correctly and timely for collection. However, some companies are very relying on their current readers. Once one reader for selected area is absent, the meter reading process is postponed.

The way to always having non-interruptions of meter reading process is to have a back-up readers. Some technicians can be put as back up meter readers as part of their job descriptions. Before putting them as back up readers, the company should define the area of meter reading in the maps. This is to avoid technicians will give reasons like "I do not know the area". Well defined meter reading maps could be very usefully even for new technicians that do not know well the area.

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