Customer Management System
There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.
The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.
Are your meter readers going at the rate of 60 readings a day or 200 readings a day? Do they fast enough? These can only be answered considering some major parameters below:
1. Does the reader using paper of HandHeldUnit (HHU) during reading?
2. Does the area rural or city?
3. Do most of properties are a single meter (house) of multiple meters (apartments)
Below are some average reading speed from my experiences on different utility companies:
1. HHU, city, multiple meters: 400 or more readings a day
2. HHU, city, single meter: 100-200 readings a day
3. HHU, rural, single meter: 30-60 readings a day
4. Paper, city, multiple meters: 300 or readings a day
5. Paper, city, single meter: 70-150 readings a day
6. Paper, rural, single meter: 30-50 readings a day
The other combinations I don't have any statistics. So now, are your meter readers fast?
INTRODUCTION
This process involves the setting up of the order by which meters of supply points will be read. Metering points will be grouped into different routes according to their reading nature. Each of these routes will be cut into different itineraries to be read by one meter reader in one day.
UTILITY/SERVICE APPLICABLE TO
- Electricity
- Water
RESPONSIBILITY
Meter Reading Head
- Setting up of Meter Reading routes and itineraries
REMARKS
INPUT
Meter reading strategy, Number of metering points expected to be read during the year, Reading nature of metering points, Number of readers, Number of meter reading days per month
OUTPUT
Routes, Itineraries
OWNER OF THE PROCESS
Meter Reading Group
CLIENT
Meter Reading Group
PROVIDER
Meter Reading Group
