Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Thursday, July 12, 2007

Process for Planning of Reading Route

INTRODUCTION
This process involves the setting up of the order by which meters of supply points will be read. Metering points will be grouped into different routes according to their reading nature. Each of these routes will be cut into different itineraries to be read by one meter reader in one day.

UTILITY/SERVICE APPLICABLE TO
- Electricity
- Water

RESPONSIBILITY
Meter Reading Head
- Setting up of Meter Reading routes and itineraries

REMARKS


INPUT
Meter reading strategy, Number of metering points expected to be read during the year, Reading nature of metering points, Number of readers, Number of meter reading days per month

OUTPUT
Routes, Itineraries

OWNER OF THE PROCESS
Meter Reading Group

CLIENT
Meter Reading Group

PROVIDER
Meter Reading Group

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