Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Monday, July 16, 2007

Avoid Error in Billing System

Nowadays, billing system is integrated to any system available either by internet, fax, mobile phone, or any other technology. Companies who are implementing these integration has to be prepared with the support and customer service who are able to answers all questions or queries when the system or the interface goes wrong. Any un-satisfies customer can spread the word of inconvenience in no time. This can ruin companies image. One of the example below is one unhappy customer who are posting in the forum.

AT&T billing system errors today, anyone else affected?
Went to pay my bill today, dialed *PAY. Voice recording said my account was not authorized for the service. Tried going online and got this error: "L163: Online account management is no longer available for this cancelled account. If you feel you have reached this message in error or need a copy of your bill please call Customer Care at 1-800-331-0500."

Well that freaked me out to no end. Call 611 and the automated system routes me to Tracfone and then the call is dropped. Finally got a hold of an actual AT&T rep and they said they were having billing system issues today. Hopefully it's related, cause I've *never* been a Tracfone customer.

Anyone else run into any problems today?

obtained from HowardForums

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