Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.
Showing posts with label agile project management. Show all posts
Showing posts with label agile project management. Show all posts

Saturday, January 19, 2008

Analysis and Design Phase - Pay Attention to it!

"Analysis and Design" Phase is a phase in Project Management for Application or Software. During this process, a consultant or analyst will do depth analysis on the current situation and relate them with the application, software, or system that are going to be implemented or enhanced.

Though it is one of very important phase in the project management, there seem to be ignored or not paid attention to. Below are the common reasons:

1. The Analysis and Design considered as a "boring" phase in the project. The analyst need to document all activities and gaps that we identified. The design created is sometime too general. Client or parties being interviewed are sometime just tell the problems in general without going into details. They get bored telling the problems and assuming that the consultant or analyst should pick up their own from any documentation available.

2. Lack of of time dedicated. With limited time, analyst often relies on client's documents or interview. The important part is too see or experience him/herself the current system and understand the behavior and problems of the current systems.

3. Related to point 1 and 2, the design is not detailed or not yet verified by the technical people that are going to do the enhancement. The design is supposed to be detailed with proposed print screens of the enhancement or functionalities. Clients or users does not tend to understand the detail design during approval. In their mind, they will wait until the development is finished and will do the review afterwards. But this is not how it suppose to work. Both parties should understand in details what the design is and how the end product will be to avoid arguments during product testing.

In order to avoid problem and make a good analyst and design, project manager or team leader should allocate enough time and good analyst on this phase. Analyst should understand fully about the system and create as detailed design documentation as possible. All proposed windows, functions, and button should be presented if applicable. Analysis on cases, what if, should be documented as well.

On the other hand, client or user should put more effort collaborating with analyst to inform him/her all concerns. When the design documentation if finished, client should understand completely what are in the document.

In the end, it is better to re-work on design documentations until both parties are satisfied with the design. It is more cost and time savings to re-do the design documentations instead of to re-do the development in future.

Thursday, August 02, 2007

Agile Project Management for Utility System

There are quite number of articles or argument on Agile Project Management. One thing that interest me is the discussion whether this Agile Project Management is only applicable on software development project or any other projects?

This summary from ccpace.com could answer our mind bugling:


The best project managers aren’t just organizers – they combine business vision, communication skills, soft management skills and technical savvy with the ability to plan, coordinate, and execute. In essence, they are not just managers – they are leaders. While this has always been the case, agile project management
places a higher premium on the leadership skills than ever before.

For example, XP teams create and monitor their own iteration plans in collaboration with the customers. The customer creates stories (features) and prioritizes them based on business value. The developers divide up the tasks themselves as they work and measures progress for each iteration (time-boxed development cycle), adjusting plans with the customer as necessary. So, if the project no longer needs a detailed master project plan, why does it need a project manager?

Because every project needs a leader. Agile methodologies free the project manager from the drudgery of being a taskmaster thereby enabling the project manager to focus on being a leader – someone who keeps the spotlight on the vision, who inspires the team, who promotes teamwork and collaboration, who champions the project and removes obstacles to progress. Rather than being an operational controller, the project
manager can become an adaptive leader – if she can relinquish her reliance on old style management.

The basic phases of an agile development project are really no different from those of any other project. You still must define and initiate the project, plan for the project, execute the plan, and monitor and control the results. But, the manner in which these steps are accomplished are different and require the project manager to retrofit what they know about traditional management to a new way of thinking – the thinking of complex adaptive systems.


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