Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Wednesday, July 11, 2007

Process for Bill Production and Delivery

This process consists of the actions that are carried out to inform the customer the amount that he must pay for the utility supply and services that he receives from the Company.
The amount collectible to the customer is detailed in a bill. The bill contains information related to bill items related to the utility usage and services, payment balances, meter information and adjustments if any. For customers who have multiple services in his account, the collectible amount is summarized in a Statement of Account.
Bills are produced daily by batch process after the readings obtained daily from the field are uploaded into the Customer Management System. Upon production, the will immediately be enveloped, prepared and turned over for delivery to the Post Office or any third party courier. Data are also sent to bank for Direct Debit Arrangements.

Print Centre Specialist
- Printing of files and summary report
- Preparation of boxes of documents for delivery
- Turn over of boxes to Post Office Contact Person

System Administrator
- Delivery of DD files to banks

Details and agreement about delivery of documents (bills, statements, customer letters, debt notices, disconnection notices, etc.) by the Post Office should be contained in the Memorandum of Agreement between the two parties.

Bill information, Account data, Payment balance

Bills, Statements, Direct Debit Files

Business Cycle and Systems Section

Post Office, Benefits.

Customer Service Management

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