Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Tuesday, October 16, 2007

How fast are your Meter Readers?

Are your meter readers going at the rate of 60 readings a day or 200 readings a day? Do they fast enough? These can only be answered considering some major parameters below:

1. Does the reader using paper of HandHeldUnit (HHU) during reading?
2. Does the area rural or city?
3. Do most of properties are a single meter (house) of multiple meters (apartments)

Below are some average reading speed from my experiences on different utility companies:
1. HHU, city, multiple meters: 400 or more readings a day
2. HHU, city, single meter: 100-200 readings a day
3. HHU, rural, single meter: 30-60 readings a day
4. Paper, city, multiple meters: 300 or readings a day
5. Paper, city, single meter: 70-150 readings a day
6. Paper, rural, single meter: 30-50 readings a day

The other combinations I don't have any statistics. So now, are your meter readers fast?

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