Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Monday, October 01, 2007

Project Management Tracking and Control

One way of Project Management Tracking and Control is using Communication Management. What are the purpose of communication management? It will:

• Identify and describe all project stakeholders
• Describe the communication needs of the project stakeholders
• Define how project stakeholders will be kept informed about the project
• Identify the communication paths within the project structure
• Ensure all information is consistent, accurate, and timely
• Common project communication methods include status reporting, correspondence, meetings, and formal presentations.

And what the methods for communication management?

• Project Status Documents
• Project Planning and Control Documents
• Inter-Office/Inter-Project Communication
• E-mail
• Meeting
• Presentations

For effective tracking and control of project management using communication management, all project audiences should be defined with their roles and responsibilities.

Then, the communication matrix should be developed to identify activities, who should receive the communication (audiences), method of communications, and suggested time frame. Example Below can be seen for the communication matrix:

Using simple communication matrix, the project can be easily controlled and tracked. Any deviations should be detected as early as possible for faster resolutions. This as to avoid the problems or hindrances grow and affect other activities of the project.

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