Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Thursday, October 11, 2007

Reducing Erroneous Collection in Online Payment file

Utility company oftens has a deal with third party to recieve bill payments. The the passing of data is done online, there could be cases where when the payments are going to be applied, the bills in utility system has been altered (rebilling) or paid (double payments). This payment is considered as erroneous collection.

One way to reduce erroneous collectin is by applying the payment into customer's credit. This credit will be compensated to the next bills.

However, some scenarios can still generate erroneous collections. If the third party is allowed to enter the bill ID or customer ID in the payment file, then, there is a possibility that the bill ID or customer ID is inputted wrong. The system of utility company will not know where to credit this payment. To avoid this kind of problem, it is better if the utility company forced the third party collections to use barcode when receiving payments. Utility company will issue bills with barcode or customer ID card with barcode. Everytime, customer wants to pay the bills, he just need to show the customer ID card or the bills. This method will reduce the erroneous collection greatly.

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