Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Monday, October 29, 2007

Clear Responsibilities in Project Implementation

Even if during first step of the project all responsibilities have been defined for both parties (client and vendor), there will be new areas or work that need to be done and monitored. These new tasks should be make clear who are the entity that will be responsible.

It is important that during monthly meeting, these new responsibilities were declared to avoid misunderstanding in future. A chart displaying new tasks and responsibilities will be helpful.

This process should be repeated every time new tasks appear on the duration of the project implementation. It is better to anticipate and make every thing clear in term of responsibilities. Avoid blaming each other when the tasks are going wrong. You will not benefit anything from blaming other party. Instead, learn from the mistake and strategize better for the next phase.

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