Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Sunday, August 19, 2007

Project Implementation Phases

Each consulting companies or individuals have their own strategies to implement a Customer Management System. Most of the phases can be generalized like below:

Phase 0 – Project Organization

Phase I – Conceptual Design

• Description and analysis of current business processes, organization and systems
• New business processes and organization
• Requests for modifications to new system
• Definition of HW, SW and Communications Architecture
• Data gathering and conversion
• Identification of requirements and sources of information
• Definition of Data Gathering Campaigns Plan

Fase II – Analysis and Design

• Functional Design of modifications to the system
• Technical Design of modifications to the system
• Translation of new system (if needed)

Fase III– Implementation

• Training plan and materials
• Training of users
• Completion of Data Gathering and Conversion
• New System Development and Customization
• New System Testing (unit, integrated, user)
• HW/SW/Communications installation
• User acceptance of New System
• Go-live

Phase IV- Post implementation support.

• User follow through
• System commissioning

Phase V- Warranty Period.

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