Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Sunday, August 12, 2007

Steps to Data Gathering Activities

In order to achieve the target of Data Gathering activities, the following objectives and scope should be achieved:

1. Development of tools for field data gathering. First is Data Gathering Management System (DGMS) that will be stationed in each Data Gathering Center. The main purposes of DGMS are to plan, process data, and generate reports. Next is Data Gathering Mobile Application that will be used by surveyor to gather GPS position of the property and also additional data.

2. Development of Methodologies and Manuals. Methodology for each campaign should be defined. Refer to next section regarding various methodologies in DG campaign. The manual for each tool should be prepared for ease use by the surveyor.

3. Define Location of Data Gathering Center (DGC). DGC will be the center of all field data gathering activities where planning, upload data, validation, and report generation will take place with the use of Data Gathering Management System (DGMA). A location of DGC should be carefully selected to ensure productivity and effectiveness of DGC. Good access to readers and stable communication line should be considered.

4. Launch Data Gathering. Once the DGC has been setup up with proper logistics, data gathering can be started.

5. Monitor DGC performance. Reports generated by DGMS could be used to monitor the performance of DGC and its surveyors.

6. Produce quality data. Extensive validation should be performed for gathered data. This is to ensure that the final data that will be passed for conversion has good data quality to avoid future problems.

7. Provide data to Losses Reduction Project. During data gathering, possible fraud process might be detected due to sweeping activities. These services with fraud and direct connections should be transferred to Losses Reduction Project for further actions.

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