Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Saturday, September 15, 2007

Roles of IT Personnel in UNIX Related System

Customer Information System implemented in Electricity companies requires a huge platform to handle all transactions and data in the system. Some of the companies chose UNIX system to deal with better stability. Thus, Roles of IT personnel are important to keep the system running smoothly.

The fundamental role of IT with regards to UNIX related system is to provide support to ensure that the operating environment is running with sufficient reliability and availability. The operating environment includes all HW and SW components which includes PCs, operating systems, databases, servers, routers, switches, hubs, and the network (LAN/WAN) itself that connects these components together.

Backup and Recovery
IT will be responsible for the backup of SYSTEM server files, applications and databases. It is their job to ensure that in the event of machine failure or disaster, there is an up-to-date data and accurate data which SYSTEM can be restored from.

Provides Adequate Service Level to Users
Response times and system availability must be within a set tolerable limit defined by the users. IT must ensure that these service levels are being met.

Ensure Information Security
It is the job of the IT organization as a whole to ensure that the company’s information is not made accessible to unauthorized users.

New IT Positions
The implementation of SYSTEM will mean the creation of new tasks for within the IT department. The qualifications of the current company’s employees will be reviewed and these new tasks will be assigned to them based on their skills. SYSTEM will have need of the following positions:
• Technical Support Staff
• UNIX Administrator
• Network Administrator
• Database (Oracle) Administrator
• Batch Operator

The UNIX Administrator will be responsible for maintaining the environment in which the SYSTEM database and server runs on.

The Network Administrator will be responsible for maintaining network components and configurations like routers, switches, hubs and LAN/WAN connections.

The Database Administrator will be responsible for administration and maintenance of SYSTEM database. He will ensure that table statistics, table indexes, and database spaces are optimized for efficient performance. The database administrator will also be responsible for the daily backup of the SYSTEM database.

The Technical Support Staff will be responsible for maintenance of PCs, deployment of application and perform general support for the system.

Batch Operators will run and monitor the batch process, ensure that the batch process finishes and perform troubleshooting if necessary. The batch operators will be running the batch at night.

It will be necessary to have at least two (2) batch operators working alternately. Having to ensures that the other operator will be there to run the batch if one is sick or on holiday. Batch operation is not a very technical job. The operators will be trained to run the SYSTEM batch, troubleshoot common errors and report major ones to the administrators.

At least one person should be dedicated to the support and maintenance of SYSTEM, this person will need to have UNIX and Oracle administration skills, a working knowledge of networking will be helpful but not essential. The network administrator and general technical support staff need not be dedicated to the maintenance of SYSTEM. Network administration and general technical support duties are merely additional tasks to be performed by existing COMPANY IT staffs. It would also be beneficial that someone else from IT will have a working knowledge of UNIX, Oracle and SYSTEM to do temporary support in instances that the person dedicated to SYSTEM administration is sick or on holiday.

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