Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Friday, September 14, 2007

Customer Service Defined In Electricity Company

There are many ways to defined good customer service. In electricity company, the customer service should be define to achieve the main goal, which is to provide uninterrupted electricity supply to customers. This main goal will result into several aspects that the company should pay attention for.

1. Giving best services to paying customers. Obviously, these customers deserve better services that non-paying customer. It is important that the company implements Customer Rating giving better rating for those who are paying the bills on time.

2. Warn about the disconnection. Non-paying customers are eligible for disconnection. However, the warning should be given before disconnection. Detailed company policies should be defined about non-paying customers. Special campaign can be launched to socialize the policies to customers. Non-paying customers are also have the right to be warned before any disconnections because electricity is one of the major necessities for daily life.

3. Find fraud connection and act immediately. Electricity fraud connection can result into network interruptions because of overload. Thus, company should find away to continuously find of customers with fraud connections, such as double connection and meter bypass. This step is to ensure that no network interruptions for paying customer because these illegal fraud connections.

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