Process for Bill Production and Delivery

INTRODUCTION
This process consists of the actions that are carried out to inform the customer the amount that he must pay for the utility supply and services that he receives from the Company.
The amount collectible to the customer is detailed in a bill. The bill contains information related to bill items related to the utility usage and services, payment balances, meter information and adjustments if any. For customers who have multiple services in his account, the collectible amount is summarized in a Statement of Account.
Bills are produced daily by batch process after the readings obtained daily from the field are uploaded into the Customer Management System. Upon production, the will immediately be enveloped, prepared and turned over for delivery to the Post Office or any third party courier. Data are also sent to bank for Direct Debit Arrangements.

RESPONSIBILITY
Print Centre Specialist
- Printing of files and summary report
- Preparation of boxes of documents for delivery
- Turn over of boxes to Post Office Contact Person

System Administrator
- Delivery of DD files to banks

REMARKS
Details and agreement about delivery of documents (bills, statements, customer letters, debt notices, disconnection notices, etc.) by the Post Office should be contained in the Memorandum of Agreement between the two parties.

INPUT
Bill information, Account data, Payment balance

OUTPUT
Bills, Statements, Direct Debit Files

OWNER OF THE PROCESS
Business Cycle and Systems Section

CLIENT
Post Office, Benefits.

PROVIDER
Customer Service Management