Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Saturday, April 26, 2008

Putting Meter outside the property

Many electric companies install meter inside customer's property for the following reasons:
1. To avoid that the meter is being stolen.
2. To avoid weather conditions like rain, hot temperature, etc.
3. To avoid people vandalism.

These type of strategy does not seem to be very strategic in today life. Especially in the big cities where are most couples are working and do not have somebody in the house during working hours. Even if the owner of the house has maid, they usually instruct the maid to not open the door if visitors are not recognized. This behavior will surely becoming obstacle for meter readers to do their job. In the end, the electric consumption need to be estimated. Or in some electric company, the bill is not going to be generated and waiting for next real reading.

Energy or commercial losses are increasing if the electric companies are not going to do something about it. With the advancing technologies, meter are becoming cheaper and cheaper every year. Not to mention that the meter is mostly weather proof. This is a great news for electric companies as they could launch a campaign to move the meter outside the property. Moving the meter outside the property will surely:
1. Speed up the reading process.
2. Easily identify fraud done by customers.
3. In the end, it reduces commercial losses and bring more revenues to companies.

Friday, April 11, 2008

Paying Electric Bill with Cash Advance

Previous post was discussing about paying the electric bill with credit card. The idea is to make a payment before due date to avoid the hassle of disconnection done by the electricity company. Recent movement of electricity companies is to shorten the due date to collect money faster. It is a strategy to reduce the commercial cycle (reading-billing-collection). Aside from collecting money faster, they tend to do the disconnection as soon as the due date is past. This is to reduce the commercial loss of giving electricity to non-paying customer.

Paying with credit card could be convenient but when your credit card gets the limits, and you are facing with the approaching deadline of paying your electricity bills, there are other alternative for paying the bill.

Try to get cash advance could be a solution. In the end, you do not need to loan much money just to cover your electricity bill payment. There are much institution that could offer payday loans. Some could offer an online approval that is very convenient as compared that you need to submit the application form by coming to their office. Once approve, the money is wired directly to you savings account.

Paying Electric bill with cash advance is similar to paying it with cash. Once you got the money, you could either

Thursday, April 10, 2008

Paying Electric Bill with Credit Card

Paying electric bill is something routine that we need to do it every month. Well, it depends on your electric provider whether they are issuing the bill monthly or quarterly. If you noticed, every years, the electric company becomes more strict in deadline of payments. If you pass the deadline without paying the bill on time, in 1 or 2 days, you will get a notice of disconnection right away. Disregarding this notice will lead into disconnection electricity.

As electricity becomes an important part of our life, we do not want the disconnection to happen. That is why I am suggesting you to enroll your electric bill payment through credit cards. You can avoid the hassle of going to payment center or ATM every month to make a payment of your bill. However, you must check with your credit cards providers if they have setup up an agreement with the electric company to do payments through credit card. If you are not sure about it, you can always look for credit cards review available. You try to compare the providers that will fit best to what you need. Some credit card providers even give a cash back when you are using it for payments, including the payments of electric bill. In the end, it is just like having a discount by paying your electric bill through credit cards.