Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Saturday, April 26, 2008

Putting Meter outside the property

Many electric companies install meter inside customer's property for the following reasons:
1. To avoid that the meter is being stolen.
2. To avoid weather conditions like rain, hot temperature, etc.
3. To avoid people vandalism.

These type of strategy does not seem to be very strategic in today life. Especially in the big cities where are most couples are working and do not have somebody in the house during working hours. Even if the owner of the house has maid, they usually instruct the maid to not open the door if visitors are not recognized. This behavior will surely becoming obstacle for meter readers to do their job. In the end, the electric consumption need to be estimated. Or in some electric company, the bill is not going to be generated and waiting for next real reading.

Energy or commercial losses are increasing if the electric companies are not going to do something about it. With the advancing technologies, meter are becoming cheaper and cheaper every year. Not to mention that the meter is mostly weather proof. This is a great news for electric companies as they could launch a campaign to move the meter outside the property. Moving the meter outside the property will surely:
1. Speed up the reading process.
2. Easily identify fraud done by customers.
3. In the end, it reduces commercial losses and bring more revenues to companies.

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