Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Tuesday, November 28, 2006

Data Gathering

Data gathering is considered important prior to implement Customer Service System. This will serve to gather necessary data that are not present in the current system. In addition, it will clean the data. Remember GIGO.

Field campaign will be managed by sub-department according to the established schedule for each one of them. During the execution of the campaign will be gathered the information regarding the properties, meter chambers, services and meters (and sub-meters). In addition, the global position satellite (GPS) coordinates of the properties will be captured for the purpose locating services in the future. GPS coordination will be used as well for reading routes-itineraries optimization and for the assignment of the services to the Geographical and Administrative Structure of the Company (Commercial, Technical, and Reading offices).

Four entities will be gathered in field campaign. The order represents the hierarchy of the entities. It means that a higher entity can contain more lower entities. For example: A property can contain more than one meter chamber. A meter chamber can contain more than one services, etc.

• Properties (and GPS coordinates).
• Meter Chamber.
• Services.
• Meters (including submeters).