Meter Reading Anomalies / Exceptions Resolution

INTRODUCTION
Meter Reading exceptions are field findings are recorded by the Meter Readers during the Meter Reading Activity. Some meter reading exceptions suspend the billing process until some further investigation is done. This will be handled through Billing Exceptions. For other cases, billing can proceed and only certain correction related to meter reading information will have to be updated. This process describes the actions that must be done to correct meter reading information in the CSS.

UTILITY/SERVICE APPLICABLE TO
Electricity
Water

RESPONSIBILITY

Meter Reading Assistant
- Generation of service orders
- Analysis of meter reading exceptions
- Retrieval of service order findings
- Resolution of meter reading exceptions
- Update of meter reading information as needed
- Generation of contact for billing calculation/recalculation as needed

CSD Inspection Head, EDD Metering Unit Head, WDD Metering Unit Head
- Planning of service order execution

CSD Inspection Group, EDD Metering Unit, WDD Metering Unit
- Execution of service order

Meter Lab Technician
- Performing meter lab test

Billing Agent
- Checking of results of meter lab test
- Billing recalculation as needed
- Treatment of fraud as needed
- Closing of contact record

REMARKS

INPUT
Meter Reading records with exception

OUTPUT
Updated meter reading information or other service data, Recalculated bill, Fraud bill

OWNER OF THE PROCESS
Meter Reading Group

CLIENT
Meter Reading Group

PROVIDER
Meter Reading Group

Abbreviations:
- CSS : Customer Service System
- CSD : Customer Service Department
- EDD : Electric Distribution Department
- WDD : Water Distribution Department