Project Implementation Phases

Each consulting companies or individuals have their own strategies to implement a Customer Management System. Most of the phases can be generalized like below:

Phase 0 – Project Organization

Phase I – Conceptual Design

• Description and analysis of current business processes, organization and systems
• New business processes and organization
• Requests for modifications to new system
• Definition of HW, SW and Communications Architecture
• Data gathering and conversion
• Identification of requirements and sources of information
• Definition of Data Gathering Campaigns Plan

Fase II – Analysis and Design

• Functional Design of modifications to the system
• Technical Design of modifications to the system
• Translation of new system (if needed)


Fase III– Implementation

• Training plan and materials
• Training of users
• Completion of Data Gathering and Conversion
• New System Development and Customization
• New System Testing (unit, integrated, user)
• HW/SW/Communications installation
• User acceptance of New System
• Go-live

Phase IV- Post implementation support.

• User follow through
• System commissioning

Phase V- Warranty Period.