Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Tuesday, November 13, 2007

Online Payment 24/7 for Billing System

Online payment for billing system in general or utility billing system in specific requires a defined business process to ensure all financial statements are correct and good data integrity.

Online payment could be handled in several ways, namely:
- Online payment through website. This requires coordination for any payment gateways or banks to receive payments using credit card and/or bank transfer.
- Online payment through ATM. A collaboration with banks is needed.
- Online payment through cell phone. A collaboration with mobile service providers are needed.
- Etc.

One of the benefits of online payments methods above is that customers can pay at their convenience and they can do it 24 hours a day, 7 days a week. However, All payments mentioned above should be treated “offline” by billing system. What does it mean? Why Online payment should be treated “offline”? What I mean is that outside or third party should NOT be allowed to access and updated the billing system online/directly. This is important to ensure billing system data integrity and security.

All online payments should be stored in a file or separated database for further processing during batch process. Thus, these payments are treated “offline” similar like payments in the offices that do not access/LAN to billing system.

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