Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Friday, November 09, 2007

Closing of Cashiers – Important for Customer Management System!

In Customer Management System, especially in utility companies, the process of cashier closing is important. At the end of the day, all cashier (whether online of offline) should be closed and do not receive any payment anymore. A good customer management system could detect any unbalance money movement when the cashier is closed. How?
Let say that there are 3 cashiers: cashier A, B, and C. At the end of the day, all money received should be transferred to one cashier (say cashier A) to deposit it to the bank.

Cashier B when declaring that the money is moved to cashier A, a printed money out movement receipt/report should be printed by the system on terminal of cashier B. Cashier A when declaring that he/she received money from cashier B will let the system in his/her terminal to print money in movement receipt/report. This will create balance. The printed receipt/report is only for documentation signed by both cashiers involved. If the declaring of money out and in are not done, system will refuse to be closed because there are money “hanging” somewhere. The same case when cashier C will move the money to cashier A.

By having this money in/out reports, the manager of finance or commercial office will be easy to monitor the movement of money. It would be great if the system is centralized so that the manager can always check the amount of money collected and movements between cashiers.

Then, how about implementing 24/7 payment system through online website or ATM. Well, this will be a different procedure to handle that will be discussed in next blogposts. Watch out for it.

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