Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Tuesday, November 06, 2007

Knowledge Management in Project Implementation

Project Implementation, especially in Utility System Project Implementations, requires specialist consultants to do the tasks. Each consultant has his/her role and responsibility to carry out the project implementation. Mostly, there is no overlap knowledge to minimize the cost of consultants in the project.

The situation like above creates a fragile project environment if a one consultant is absent due to any reasons. The project could be affected or worst it could be stopped temporarily if the consultant who are absent has the knowledge that could create a bottle neck in the project implementation.

This is where knowledge management should be considered in project implementation. There should be another person or consultant that could handle the task if a certain consultant is absent. Of course the result could not be maximum as the replacement consultant is a current consultant working on the project implementation handling other area. Knowledge management could be implemented by assigning a buddy consultant (from different area) to each consultant (say consultant A). The buddy consultant should attend all meetings attended by the consultant A to make sure he/she knows the progress and some tasks done by consultant A. This ways, a buddy consultant could handle temporary some tasks if consultant A is absent temporarily?

Another question is that... how if consultant A is absent permanently because of resigning? Well, a good human resource department in a company should require 1 month advance notice for a consultant to resign. This time could be enough for a company to hire another consultant with the same or similar profile.

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