Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Saturday, May 12, 2007

Auditing Gathered Data

Gathered data will be audited daily to verify the information obtained by surveyors. The process of auditing will be done in the field when surveyors do the field gathering.

At the beginning of day, DGC Head will plan and identify 20% of surveyor teams that will be audited. DGC head and Reading Supervisors, then, meet the surveyors in the field and take their HHU for auditing. DGC Head will check 10 entities from HHU. These entities data could be property, meter chamber, services, meter and submeter. For each of the entities, DGC Head will confirm the correctness of gathered data based on his observation in field.

The DGC Head will register the audit results in the audit formats. The DGC Head will inform the errors to related surveyors and suggest the data modification needed. Lastly, DGC Head has to guide surveyors so that they will not continue repeating the same error.

After finish auditing, surveyor can continue the work.

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