Meter tilted or in wrong position might cause the meter is not correctly when registering the consumption. This type of Fraud can be intentionally done by customer. Or... the meter can be titled because the technician did not assemble the position firmly. Thus, over the time, the meter position is tilted.
This tilted position of meter can cause the disc to touch the brake and slow down the consumption registering. 
Double feeding is done by customer when he/she tried to make an additional feeding directly to the line so that the consumption for additional feeding is not registered. He/she will still have the legal service and the meter will register only the consumption for the legal service. Usually the additional feeding is done to connect for appliance that requires more electricity load (ex: air condition, pump, etc.) For the rest of appliances like lights, the customer let it register in the legal connection so that the Electric company will not get suspicious.
This happen when customer tries to bypass the connection so that the meter is not registering the consumption. No action done on the meter by doing such case. This type of fraud is easily detected and easily resolved.
Example of meter manipulated:
- Brake manipulated so it touches the disc. It will slow down the disc rotation.
- Space out or braked gears. The rotation of disc will not be recorded correctly.
- External potential open. This will not record any consumption even if the disc is rotating.
- Disc tilted. It will not record the correct consumption.
Meter (Submeter) it is the important entity to be gathered and it applies for the services previously reported as legal and founded as metered service at the moment of the visit.
All the meters (or submeters) will be gathered related to a service. A supporting document will show the meter information available in the current system. However, surveyor should report the meter information in the field. Field information is considered to be more updated and correct information compared to the data in the system.
Note: The surveyors will report the information of meters and/or submeters in the cases when they have access to meter location. Each service can have one or more meters and in turn a meter can to have one or more submeters.
When a surveyor find more than one meters in the meter chamber, the capture of the information is recommended starting from right to left and from top to bottom (for Arabic speaking countries). Refer to figure for example of capturing sequence.
This order in gathering sequence will be used for reading sequence in the future.
Note: Surveyor has to consider the reporting order of meters in a meter chamber to be the order of reporting services as well.
Similar to gathering service information, knowledge of technician is important when gathering meter information to ensure the correctness of information. Surveyor should be familiar with different cases that could happen on meter information and its technical information.
It is of extremely important that the surveyors know the relation between service and its meters. Included here are the types of meters that are measuring the service. Knowledge of technician could be used to identify different scenarios that they could encounter (more than one meter, meter and sub-meter relation, more than one type of meter – active/reactive meters).
During field gathering, surveyors will have meter catalogue preloaded in his HHU. This meter catalogue is available with pictures to help surveyors identify the correct meter information during gathering. Once surveyor identifies the brand and model of the meter, they need to input information of meter number and its status.
When the meter to be gathered is not available in meter catalog, surveyors have to report the complete information of these meters.
During data gathering process, it is not advisable to have changes in field data nor BW data. Changes of data could impact the accuracy of data gathered during the field.
In exceptional cases, changes of data are unavoidable due to new contracts and meter exchange for broken meters. These changes should be recorded in separate procedures so that DG team can report the changes to CSS project for further actions.
This data gathering cut over procedure document is to describe the procedures that should be followed when there are new contracts, contract modifications, contract terminations, and meter exchange during field data gathering.
Definitions
• Account: defines the financial relationship between the Company and the Customer that is: which services are grouped to be paid together, who pays the invoices and how (method of payment).
• Customer: is an individual or corporate entity who has a relationship with the Company as a Contract Holder, as Payer or as Owner of the property.
• Service: defines the service being offered by the Company to the Customer (usually bounded by a service contract between the Company and the Customer).
• “Large Customer”: services currently managed in the Large Customers Divisions in Company at the level of Region. In this classification are included services with low power contracted (small services).
• “Small Customers”: services currently managed in the Small Customer Divisions (Billing Windows) under Service Bureaus.
• Data Gathering Management System (DGMS): Data Gathering system to be installed at each Data Gathering Center (per sub-deparment) to accommodate Data Gathering Process.
• Billing Window (BW): Current Company billing window that handles most of commercial activities.
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Gathered data will be audited daily to verify the information obtained by surveyors. The process of auditing will be done in the field when surveyors do the field gathering.
At the beginning of day, DGC Head will plan and identify 20% of surveyor teams that will be audited. DGC head and Reading Supervisors, then, meet the surveyors in the field and take their HHU for auditing. DGC Head will check 10 entities from HHU. These entities data could be property, meter chamber, services, meter and submeter. For each of the entities, DGC Head will confirm the correctness of gathered data based on his observation in field.
The DGC Head will register the audit results in the audit formats. The DGC Head will inform the errors to related surveyors and suggest the data modification needed. Lastly, DGC Head has to guide surveyors so that they will not continue repeating the same error.
After finish auditing, surveyor can continue the work.
