Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Wednesday, December 12, 2007

Does your meter readers know meter model and brand?

Recently, I was sending the meter readers to the field to obtain some of the meter brands and model in customers' properties. To my surprise, they returned with different lists on the same area. Even though meter readers always going to the field to read meters, it is NOT necessarily mean that they know the meter brand and models. Why?

1. When they read the meters, they only read the meter number and meter reading. They never care about the brand and models. Only the technicians observe meter brand and model because the need to make a field report after installing or exchanging meters.

2. Even if they see something in meters, they do not know whether it is brand, model, country of manufactures. Especially when your readers do not speak English. It will be difficult when they see S.P.A. Is it a brand or a model? When they see EGYPT, is it a brand, model, or country of manufactures? Some meter brands uses country as the brand. To make the situation worst, some meter manufactures do not put the brand in the meter. They only put type. One example is SUNER meter brand. They only put TPD2 in the meter, which is the type of meter, NOT the brand.

Thus, if you plan to gather information about meter brand and model in some area, try to send your technicians. If you need to deploy your readers because they know the area better, spend few days to train them about the available meter brand and models in your company.

Below are some meter brands that are commonly used in electric company:
AEG
AMAM
AUTOMETER
CHAMBERLAIN
DZG
FERRANTI
GANZ
GEC
IME
ISKRA
LANDIS & GYR
ME BWANDLERZAHLER
PAFAL
S.P.A.
SCHLUMBERGER
SIAME
SIEMENS
SUNER
TEMPX
TRIVICTOR

No comments:


Visitors