Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Thursday, October 26, 2006

Meter Management Module (MMM)

This process describes the movement of meters from the time of request or purchase from the central store.

  • The system handles as meter number the number received from the manufacturer. The system assumes that there is not duplicated number. This number is assigned when introducing a new group of meters. i.e: group 1 (10 meters) – numbers from 30001 to 30010
  • The system allows inquiring the number of meters waiting for calibration /verification in individual months of selected calendar year. Inquiry can be done in graphical form, or in the form of a list. Displaying the necessary data can be done after registering the selection criteria, which are store, type of use and date interval.
  • Meters movements is a key part of the module and allows the registration of all meter movements: receive, sent, reject meters. The reports option allows inquiring and printing the reports of movements of meters between the stores.
  • The system stores a multiplier factor attached to each meter and usage type (active, reactive, demand).
  • It is not a problem for the system to change meters and bill taking into account the readings attached to the removed and new meter. Meter numbers are independent of contract or service point numbers so it is not require to install again the same meter when was replaced for calibration.
  • There are reading anomalies reports and service orders reports that allows tracking of the works done in the field related with meters along with the anomalies detected during the reading.

Current meter numbers and data corresponding to installed meters or meters in stock and laboratory will be entered into the MMM data base according to the conversion team analysis and campaigns.

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