Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Tuesday, October 24, 2006

Core Modules of Customer Management System

Customer management system should represents the core of the whole system. Its functional modules make it possible to maintain an optimal level of relations between the customer and the company. These basic modules are:

· Customer Service
· Meter Reading
· Billing
· Collection
· Service order
· Accounting Interface

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