Customer Management System

There are tons of systems out there trying to improve business processes of utility companies in general or electric companies in specific.

The key is still doing the re-engineering process well and the application system will just a tool to follow the processes. I put some of my thoughts about Electric Management System in this blog. Feel free to read and comment.

Sunday, January 27, 2008

Qualities that the Project Team Should Have

The term project becomes so familiar in our every day work. The successful projects running in companies often tempt to have more projects to be launched simultaneously. Upper management could easily forget the important of solid project team member to drive the projects to be successful.

As defined in "A Guide to the Project Management Body of Knowledge (PMBOK® Guide) Third Edition", the project management team should understand and use knowledge and skills from at least five areas of expertise:

- The Project Management Body of Knowledge (PMBOK)
- Application area knowledge, standards, and regulation
- Understanding Project Environment
- General Management Knowledge and Skill
- Interpersonal Skills

One project member is not required to master of the areas above. However, as a project team, they should have covered all aspects. Details of each expertise area are discussed below:

1. PMBOK can be illustrated as sets of knowledge and skills that are generally accepted to have project management. Read details in some PMBOK guides/books.
2. Application area knowledge is the area that has common element to the project but does not need to be present in the project. Such area has standards and regulations that project team member should be aware of. One example is when having a construction project. One should aware that in the application area of construction there are sets of standard (with or without ISO) for building constructions, and sets of regulations that are imposed by government.
3. Understanding Project Environment. Environment could be cultural, social, international, political, or physical environment.
4. General Management Knowledge Skills are the skills required to carry out planning, organizing, staffing, executing, and controlling the project phases. The knowledge and skills could be varied like financial, accounting, sales, marketing, logistics, supply chain, information technology, etc. Project manager should have strong skills on this point.
5. Interpersonal Skills includes the skills like: effective communication, leadership, motivation, negotiation and conflict management, problem solving, etc.

Therefore, an organization should identify the right persons to be included in the project and make sure they (as a team) can encompass all aspect discussed above. This is to ensure the project objectives can be achieved at the targeted time and costs.

1 comment:

Daisy said...

Organizations need to be assured the individuals that manage their projects can integrate methods to achieve sustainability goals and still achieve project specific objectives. Project Managers need credentials that validate their proficiency with these specialized qualities. PMP Certified and scrum certified project managers can learn, apply, and validate mastery of sustainability based project methods to meet these demands.